Professionals, Managers and Discretion: Critiquing Street-Level Bureaucracy

Toward a Theory of Street - Level Bureaucracy

In recent years political scientists have been particularly concerned with finding viable means of measuring the impact of government on people. One of the most important and least studied areas relating to this concern is the problematic "place" in the political system where government meets people) the point of interaction between "clients" and government officials who deal with them in the r...

Street-level bureaucracy: an underused theoretical model for general practice?

Street-level bureaucracy (SLB) is a sociological theory that seeks to explain the working practices and beliefs of frontline workers in public services and the ways in which they enact public policy in their routine work. Developed by an American, Michael Lipsky,1,2 it examines the workplace in terms of systematic and practical dilemmas that must be overcome by employees, with a particular focu...

Inspector Discretion and Industry Compliance in the Street-Level Implementation of Building Codes

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Social Capital and Street-Level Bureaucracy: An Institutional Theory of Generalized Trust

Discretion on the Frontline: The Street Level Bureaucrat in English Statutory Homelessness Services